TERMS AND CONDITIONS
Access to and use of this website is conditional upon your acceptance of these terms and conditions. Please read the following terms and conditions closely before using our website. If you do not agree with any part of these terms and conditions, you must not use this website.
Any use of the https://athyantharesorts.com/ website, or written communication with Athyantha Resort, for the purposes of travel arrangements/ accommodation, confirms that you are aged 18 or over and that you have read and fully accept these terms and conditions. These terms and conditions are devised for the protection of all parties.
The Athyantha Resort website is owned and operated by Athyantha Resort Anuradhapura (PVT) Ltd, with offices located at the Athyantha Resort Kunchikulama Anuradhapura.
Customers are responsible for reading the terms and conditions including booking conditions which are available at https://athyantharesorts.com/ . You agree to abide by the terms or conditions of purchase imposed by Athyantha Resort with whom you elect to deal. You understand that any violation of any such conditions of purchase may result in cancellation of your reservations or purchases, in your being denied access to any hotels, in your forfeiting any monies paid for such reservations or purchases, and Athyantha Resort debiting your account for any costs we incur as a result of such violation. You will be completely responsible for all charges, fees, duties, taxes, and assessments arising out of your use of this website, and, without limitation, you will be responsible for all charges, fees, duties, taxes, and assessments arising out of transactions performed by others on your behalf, whether or not such uses were performed with your consent.
With respect to hotel reservations and ground arrangements made directly through this website, your reservation will become confirmed once you have sent an online confirmation and provided your credit card details, and paid the total amount due in full OR any required deposits, and when we acknowledge receipt of your full payment OR deposit. In some cases, an initial non-refundable deposit may be charged.
Booking Your Accommodation
A booking is accepted only after we receive written confirmation from you along with full payment for accommodation and travel arrangements. (This may be waived solely at the discretion of Athyantha Resort.)
For booking made via our Internet Booking Engine the full payment or for email inquiries, the full payment or payment of a deposit or your written confirmation will indicate an acceptance of these terms and conditions by you.
If the balance of payment is due for your travel arrangements/hotel reservation, the balance payment must be paid by you before leaving the hotel.
Methods of Payment
Payments for full or part payment for the travel arrangements/ hotel Reservation may be made either by
1) bank transfer or 2) credit card (Visa, Mastercard). If paid via bank transfer, all additional charges and fees related to the transfer will be borne by you.
If paying by credit card you can either pay through 1) the secure internet payment gateway facility available on our website https://athyantharesorts.com/payments or 2) you could do so by filling in, signing, and returning to us a credit card authorization form that we will send to you indicating the total amount due. Providing Athyantha Resort this information in a form via email or fax us at your own discretion/risk.
You can return these forms to us either through email or fax.
If paying by credit through the secure internet online payment gateway
Your payments are processed entirely on the Secure Payment Sites operated by payhere.lk. Your card details are not received or stored by Athyantha Resort. in any form, and when you place an order as part of the checkout process you are automatically taken to the payhere.lk Secure Payment facility for Master and Visa card payments. Your credit card information will be securely transmitted to HSBC for transaction authorization using SSL 128-bit encryption.
The price of Your travel arrangements/ hotel reservation is subject to the possibility of changes and surcharges beyond our control and may occur because of governmental action, currency exchange rate fluctuation, and increases in suppliers’ prices as an example. If the price of Your travel arrangements/hotel reservation is increased by any matters outside our control then you must either pay the additional price to us when we request it or cancel Your travel arrangements/ hotel reservation in accordance with these Booking Conditions.
Athyantha Resort will consider the following conditions as our Child Policy:
If the booking is made through the internet payment gateway
Please do not reply to your auto-generated booking confirmation email. Should you like to contact us regarding your reservation please email us at email@example.com and mention your booking reference number, including name, dates, and the hotel. You can also call us on +94 25 223 61 61 (Monday to Friday between 8.30 am to 5.00 pm and on Saturdays from 9.00 am to 1.00 pm, excluding Sri Lankan holidays)
The rates listed on the online booking engine may vary depending on if a guest is a Sri Lankan, Sri Lankan resident visa holder, or a foreign national. These rates may/will vary depending on the nationality of the guest who is attempting to make a reservation through the online booking engine. Each section may have different rate structures depending on the offers available and the guest will be able to make a reservation depending on all the criteria of the booking conditions being met. If all the requested criteria are not met, Athyantha Resort has the right to request the guest to amend the reservation or cancel the reservation.
Different rate categories are listed on the online booking engine, regardless of the currency it is listed under or/and the offer(s) available is subject to change at the discretion of Athyantha Resort.
Since rates are subject to change frequently there might be more than one rate for a given date. Once the confirmation voucher is generated through the booking engine and provided that the booking is within the cancelation period. (Please see below for more information about amendments and cancellations) it is not possible to change/amend the original rate the reservation was confirmed under.
Amendments and Cancellations
While we will use our best endeavors to provide all travel arrangements/hotel reservations as confirmed, reasonable changes in the reservation may be made after notifying you.
If canceled up to 30 days before the date of arrival no fee will be charged. If canceled later or in case of no show, the total price of the reservation will be charged.
Cancellation Policy for Athyantha Resort
For cancellations and amendments, the General Cancellation Policy of Athyantha Resort will be applicable.
Specific Cancellation Policy will be applicable under the relevant resort or Special Offer.
Cancellations received with 31 days or more notice, will be refunded in full less any bank charges. (If any)
Cancellations received with less than 30 days notice are subject to a 100% cancellation fee.
Failure to arrive at the hotel is subject to a 100% cancellation fee.
Cancellation Policy for Early Bird Bookings
Any cancellation made on the Early Bird Booking is nonrefundable.
Cancellation Policy for amended bookings
The cancellation policy will be applicable to the original date of arrival and not to the extended date of arrival. If the date of arrival is brought forward, the cancellation policy will be applicable to the original date of arrival.
Cancellation Policy for Special Offers
The cancellation policy for special offers [including the Early Bird Offer stated above] will be clearly depicted on the more information section on the Internet Booking Engine (IBE), under the terms and conditions section on the IBE and website.
If you wish to change the date of reservation, it can be done so by sending an email to firstname.lastname@example.org
If the rate for the alternate reservation date(s) is less than the original rate, the excess money can be utilized against extra expenditure at the hotel during your stay.
If the rate for the alternate reservation date(s) is higher than the original rate, the balance must be paid by you before departure.
Date changes will be done subject to availability.
In the case where the hotel is overbooked, we will request to transfer your booking to a similar or higher category hotel.
You may agree to be transferred or you may cancel the booking. If you agree to be transferred, then we will do so to the best of our ability and without any additional cost (subject to availability). If you wish to cancel the reservation at this point, we will do so without any penalties and refund the full amount (minus any bank charges)
Proof of Reservation
The guest must have a confirmed reservation made through email@example.com . The confirmation email sent after making the online reservation will be considered as proof of reservation.
Booking (Reservation) Disputes
If a dispute arises with regard to a reservation made with Athyantha Resort then Athyantha Resort Anuradhapura (PVT) Ltd. has the sole authority to cancel the reservation by informing the guest via email. The reservation amount will be refunded in full minus any bank charges to the credit card or bank account of the guest.
Health, Passport, and Visas
It is your responsibility to ensure that you and other members of your party obtain the right inoculations and medical advice before you travel. Similarly, it is your responsibility to ensure that you and other members of your party have correct and valid passports, visas and have conformed to all other requirements pertaining to your travel arrangements before the holiday commences.
Should you require assistance on this matter we will be pleased to make recommendations. We will not be held responsible for your traveling without the correct travel documents.
You are strongly recommended to take out personal travel insurance, at the time of booking, for all members of your party. It is your responsibility to ensure that the insurance you purchase is adequate. Booking acceptance shall be deemed to include your confirmation that you have taken out such insurance.
We will only accept liability for incidents that arise as a direct result of our proven negligence, or that of our suppliers, in respect of arrangements forming part of your holiday itinerary, in cases where all your holiday accommodation, transfers, excursions, activities, and sports which are arranged by us for the entire extent of your stay. This applies to illness, injury, and/or death.
Athyantha Resort cannot be held responsible for the failure of any component of the holiday for which we do not have direct responsibility. This includes any difficulty in finding hotels if customers choose to arrange their own transport.
There are circumstances where it is impossible to full fill the contract as a result of war, the threat of war, riot, civil strife, religious activities(noise around the hotel) industrial dispute, terrorist activity, natural or nuclear disasters, fire or adverse weather conditions and all similar events outside our control. In these circumstances we shall not be liable for compensation where we are forced to cancel, delay, curtail or change your reservation in any way or where our performance of the contract is affected or prevented.
We assume no responsibility for any loss, damage to baggage, property or for injury illness, or death or for any damages or claims however so caused arising directly or indirectly from accidents, loss or damage to person or property, delays, transport failures, strikes, war, force majeure, Acts of God, etc. or any other loss arising from or pursuant to Your Travel Arrangements./hotel reservation.
We accept responsibility for ensuring the rooms which you book with us are supplied as described and that the services we are contractually obliged to provide are to a reasonable standard.
There may be instances where alternative accommodation or services may need to be provided, in such instances we will ensure this is of a similar or superior standard.
Breakages and Damages
You will be responsible for any breakages, losses, or damage caused by you or a member of your party during your stay in the accommodation. It is your responsibility to put right the damage or to make full payment to the hotel before departure and to indemnify us against any losses, damages, or claims made against us.
You are responsible for compliance with all relevant regulations applicable to the resorts during your holiday. If in the opinion of our Management your behavior is disruptive or causing distress, injury, or danger to other clients, our staff, or any other third party, your reservation may be terminated and we shall not be responsible for any costs or claims that are incurred.
If any of these Booking Conditions are invalid or unenforceable then subject to law, all other provisions of these Booking Conditions shall be and continue to be valid and enforceable.
When your booking is confirmed with us, a contract between Athyantha Resort and/or you is constituted. That contract and these Booking Terms and Conditions shall be governed in all respects by the laws of Sri Lanka.
We would wish to resolve amicably any reasonable complaint that we receive relating to the standard of service or accommodation arrangements.
If your complaint cannot be resolved locally during your stay at the Resort. you must follow this up by writing a formal complaint letter to us within 7 days of your return home incorporating all other relevant information. It is a condition of this agreement that you communicate any problem relating to the standard of service or accommodation arrangements to the relevant authority at the Athyantha Resort. If still not resolved then follow this up with a written complaint. If you fail to follow this simple procedure we cannot accept responsibility as we have been deprived of the opportunity to investigate and rectify the matter.
Please mail your concerns to firstname.lastname@example.org
EXCLUSION OF LIABILITY
Athyantha Resort does not guarantee that all information available is free from errors or omissions but we will use all reasonable endeavors to correct any errors or omissions once notified of them. Our opinions are our own. Whilst we rigorously strive for accuracy, these opinions are necessarily subjective to some degree.
All recommendations, opinions expressed and prices regarding properties and/or destinations displayed are provided for guidance only. You agree as the user that the use of, or reliance upon, any of the content of the Athyantha Resort website, and in particular any content recommending any hotel, product or service, is done entirely at your risk. (Including content in subsequent itinerary documents sent to you)
Our website may contain links to websites operated by parties. Those links are provided to you for your reference and convenience only. We do not own or control the content of those websites and are not responsible for their content or your use of them.
We have endeavored to portray and describe each hotel and/or service as best we can and also to provide the most up-to-date information through our website and other communications with you to the best of our knowledge.
We cannot be held liable for any discrepancies or differences that might arise between the content of our website (text, images, etc), and any other 3rd party websites.
Information provided by you
All information provided by you should be true and accurate. We will treat it confidentially and not forward it to any third party. We have a strict anti-fraud policy and take responsible steps to protect personal information such as credit card details.
You communicate with us electronically whenever you visit our website or send emails to us. You consent to receive communications from us electronically and by fax. You agree that all notices, disclosures, agreements, and other communications that we provide to you electronically or by fax satisfy any legal requirements that communications be in writing.
Athyantha Resort Anuradhapura (PVT) Ltd accepts no liability for any virus or any other type of electronic infection that may be transferred through the site. Under no circumstance will we be liable for any loss or damage caused by a user’s reliance on information obtained through this site.
The copyright and all other Intellectual Property rights in all of the material on this website are owned Athyantha Resort. Copying of any part for commercial or business use without our written permission is strictly prohibited.
Governing Law and Jurisdiction
These terms and conditions are subject to the Laws and the Jurisdiction of Sri Lanka.
The above terms and conditions are valid from the 02 of May 2021.